FAQ

Frequently Asked Questions (FAQ)

1. What is your return and exchange policy?

We offer a hassle-free 30-day return and exchange policy. If you’re not satisfied with your purchase, simply return the item in its original condition with tags attached. Visit our Returns & Exchanges page for more details.


2. How long does shipping take?

Shipping times vary based on your location:

  • Standard Shipping: 5–10 business days
  • You’ll receive a tracking number once your order is shipped. Check our Shipping Information for more details.

3. Do you offer free shipping?

Yes! We offer free standard shipping on all orders.


4. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

5. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package. You can also track your order on our Order Tracking page by entering your order number.


6. Are your products sustainable?

Yes, sustainability is at the heart of our brand. We are committed to using eco-friendly materials and ethical production methods to ensure our clothing is as kind to the planet as it is stylish. Learn more on our Sustainability Commitment page.


7. Can I change or cancel my order after it’s placed?

If your order hasn’t been processed yet, we can help you change or cancel it. Please contact us at contact@enzomauti.com .


8. How do I contact customer service?

You can reach our customer service team via:

  • Email: contact@enzomauti.com
  • Live Chat: Available on our website from 9 AM to 6 PM (Mon–Fri).